Terms of Service

Last updated: August 29, 2026

1. Acceptance of Terms

By accessing and using Vachika ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Vachika provides an AI-powered chatbot service that can be embedded on websites to interact with visitors. The service includes features such as automated responses, admin takeover capabilities, customization options, and analytics.

3. User Accounts

3.1 Account Creation

To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Subscription and Payment

4.1 Subscription Plans

The Service is offered on a subscription basis. You agree to pay all fees associated with your selected subscription plan. Fees are charged in advance on a monthly or annual basis, as applicable.

4.2 Payment Terms

All payments are processed securely through third-party payment processors. By providing payment information, you authorize us to charge your payment method for all fees due. You are responsible for providing valid payment information.

4.3 Automatic Renewal

Unless you cancel your subscription, it will automatically renew at the end of each billing period. You authorize us to charge the renewal fee to your payment method on file.

4.4 Refunds

Refund policies are outlined in our Refund Policy. Please review it for details on eligibility and the refund process.

5. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose or in violation of any laws
  • Transmit any harmful, offensive, or inappropriate content through the Service
  • Attempt to gain unauthorized access to the Service or related systems
  • Interfere with or disrupt the Service or servers
  • Use the Service to spam, harass, or harm others
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use automated systems to access the Service without authorization
  • Violate any intellectual property rights

6. Intellectual Property

The Service and its original content, features, and functionality are owned by Vachika and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service.

7. User Content

You retain ownership of any content you submit through the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute such content solely for the purpose of providing and improving the Service.

8. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or unforeseen circumstances. We are not liable for any damages resulting from Service unavailability.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VACHIKA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties. Upon termination, your right to use the Service will cease immediately.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Cheshire, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Cheshire.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: support@vachika.com
  • Address: 3-5 Wilson Patten Street, A1 ACCOUNTAX, Warrington, Cheshire WA1 1PG