1. Introduction
Welcome to Vachika ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services. This Privacy Policy applies alongside our Terms of Service and explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email address, phone number, company name)
- Shopify Merchants: Store details, product catalogs, and order information obtained via Shopify APIs to power the chatbot.
- WordPress Plugin Users: Website domain and settings necessary to connect your WordPress site to our chatbot services.
- Website information and chatbot customization preferences
- Support communications and feedback
2.2 Automatically Collected Information
- Usage data and analytics (pages visited, features used, time spent)
- Device information (browser type, operating system, IP address, device ID)
- Chat logs, conversation data, and end-user interactions (stored to improve service quality and AI responses)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services (including AI chatbot capabilities)
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
- Personalize and improve your experience
- Comply with legal obligations
*Note: Data received from Google APIs is strictly excluded from general marketing, broad analytics, or external AI model training, and is strictly governed by the specific protections detailed in Section 5 below.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our platform (hosting providers, push notification services, analytics services)
- AI Providers: Chat transcripts may be processed securely via third-party AI service providers to generate automated responses. We do not permit these providers to use your private data to train public models. Google Calendar and Google user data are never shared with AI providers for model training.
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
5. Google API Services User Data Policy & Limited Use Disclosure
Vachika offers optional integrations with Google services, including Google Sign-In (for secure authentication) and Google Calendar Integration (to allow the AI chatbot to check calendar availability and schedule appointments requested by your website visitors).
Google Scopes Accessed & Purpose:
https://www.googleapis.com/auth/userinfo.email: Used exclusively to identify and authenticate you when logging into Vachika using Google Sign-In.https://www.googleapis.com/auth/calendar.readonly: Used solely to check your busy/free time slots so your AI chatbot does not double-book appointments with website visitors.https://www.googleapis.com/auth/calendar.events: Used solely to create, update, or cancel appointment bookings agreed upon by you or your chatbot visitors directly in your Google Calendar.
Google Limited Use Compliance:
Vachika's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Specifically, regarding data received from Google APIs:
- Solely for User-Facing Features: We only access, use, and process Google user data to provide or improve prominent, user-facing features in Vachika (specifically, authenticating your account and scheduling meetings on your calendar).
- Prohibition on Advertising: We do NOT use or transfer Google user data to serve advertisements, including targeted, user, personalized, retargeted, or interest-based advertising.
- Prohibition on Non-Personalized AI/ML Training: We explicitly affirm that data received from Google APIs (including Google Workspace and Google Calendar APIs) is NOT used to develop, improve, or train non-personalized or generalized machine learning (ML) or artificial intelligence (AI) models.
- Prohibition on Data Sale & Resale: We do NOT sell Google user data to data brokers, information resellers, or any other third parties.
- Prohibition on Credit & Lending: We do NOT use Google user data for determining credit-worthiness or for lending purposes.
- No External Database Creation: We do NOT use Google user data to create generalized contact or lead databases.
- Strict Human Access Restrictions: Humans are strictly prohibited from reading Google user data unless:
- We have obtained your affirmative, explicit consent to view specific data for customer support troubleshooting;
- It is necessary for security purposes (such as investigating an urgent bug, security incident, or abuse);
- It is aggregated and anonymized for internal operations; or
- It is required to comply with applicable laws or valid legal processes.
- Data Retention & Deletion for Google Data: We store Google OAuth tokens only for as long as your Google Calendar integration remains active. You can disconnect your Google account at any time from your Vachika account settings, which immediately deletes stored access tokens and credentials. Furthermore, you can revoke access at any time via your Google Account Security Settings.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete data
- Account Deletion: You have the right to delete your account and all associated data at any time. You can easily do this directly from your Profile settings in the mobile app or web dashboard by clicking the "Delete Account" button. Alternatively, you can request data deletion by contacting us. Upon deletion, all your data, including chat logs and website configurations, is permanently removed.
- Object to or restrict processing of your data
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
- Opt-out of marketing communications
To exercise these rights, please contact us at support@vachika.com.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
9. Children's Privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our service, you consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this policy.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@vachika.com
- Address: 3-5 Wilson Patten Street, A1 ACCOUNTAX, Warrington, Cheshire WA1 1PG