At Vachika, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our subscription services.
We offer a 30-day money-back guarantee for new subscriptions. If you are not satisfied with our service within the first 30 days of your initial subscription, you may request a full refund.
Refunds may be issued in the following circumstances:
The following are not eligible for refunds:
To request a refund, please:
We will review your refund request within 5-7 business days and notify you of our decision via email. Approved refunds will be processed within 10-14 business days to your original payment method.
Once approved, refunds are typically processed within 10-14 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact us to arrange an alternative refund method.
You may cancel your subscription at any time through your account dashboard. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until the end of your paid period.
Cancelling your subscription does not automatically entitle you to a refund. Refunds are only available as outlined in Section 2 of this policy. If you cancel after the 30-day guarantee period, you will not receive a refund for the unused portion of your subscription.
If you initiate a chargeback through your payment provider, we reserve the right to suspend or terminate your account immediately. We encourage you to contact us directly to resolve any billing issues before initiating a chargeback, as we can often resolve issues more quickly and maintain your account in good standing.
In the event of extended service interruptions (more than 48 hours) due to our technical issues, we may offer account credits or refunds on a case-by-case basis. Please contact support to discuss your situation.
If you notice a billing error, please contact us immediately. We will investigate and correct any errors. If an overcharge occurred, we will issue a full refund for the overcharged amount.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Service after changes are posted constitutes acceptance of the modified policy.
If you have questions about our Refund Policy or wish to request a refund, please contact us: